Here's the thing about that magical $1 trillion administrative burden everyone loves to quote: most of it exists on purpose. Insurance companies WANT prior authorizations to be slow and painful. That's literally their business model - delay, deny, hope people give up or die first. Care denials increased an average of 20.2% between 2022 and 2023.
Fawad Butt worked as Chief Data Officer at UnitedHealthcare, Kaiser Permanente, and Optum. You know what those companies have in common? They're some of the biggest architects of the administrative nightmare he's now promising to solve. It's like the arsonist starting a fire department.
Healthcare AI funding has nearly tripled since 2022, according to Silicon Valley Bank data.
Let me explain how this really works: UnitedHealthcare spends millions building systems specifically designed to make claims processing difficult. They hire teams of people whose entire job is finding reasons to deny legitimate claims. Practices complete 39 prior authorization requests per physician, per week, and denial rates average 17.3%. Now Butt wants to sell AI to make that process more "efficient"? Efficient at what - finding more creative ways to fuck over patients?
The "Strategic Investors" Aren't Buying The Solution
UPMC Enterprises and Horizon Mutual Holdings aren't investing because they want to fix healthcare. They're investing because they want to own the next generation of tools to make their denial processes look more legitimate. When an AI denies your claim instead of a human, it feels more objective, right? Wrong - it's the same bias, just coded into an algorithm.
"Security and fairness" in healthcare AI is corporate speak for "we want plausible deniability when our AI denies cancer treatment." I've seen these "fair" healthcare algorithms - they're trained on historical data that's already biased as hell, then they perpetuate that bias at scale. Over 80% of prior auth appeals succeed, proving most denials are bullshit to begin with.
Platform Bullshit Bingo
Every healthcare AI startup claims they've built a "complete platform purpose-built for healthcare." You know what's actually purpose-built for healthcare? COBOL systems from 1987 that somehow still process most insurance claims because healthcare IT moves at the speed of regulatory approval.
Their list of automated processes reads like a greatest hits of healthcare bureaucracy:
- Medical coding automation (already exists, still sucks)
- Prior authorization processing (designed to be slow on purpose)
- Claims adjudication (optimized for denials, not approvals)
- Appeals management (aka "how to make patients give up")
Here's what actually happens when you try to "streamline" these processes: the insurance companies just add more steps. You automate their denial process? Great, now they require three additional forms. It's not a technical problem - it's a business model problem.
The Healthcare IT Reality Check
I've worked in healthcare IT. You know what healthcare organizations actually need? Systems that talk to each other without requiring a PhD in HL7 FHIR standards. They need EHRs that don't crash when you look at them wrong. They need software that takes less than 47 clicks to order a goddamn aspirin. Nearly half of healthcare providers face one-way sharing issues due to interoperability problems.
But those aren't sexy AI problems, so nobody funds them. Instead we get another startup promising to revolutionize prior authorizations while the current system can't even send a fax reliably in 2025.