I've been running production workloads on Alibaba Cloud for about 3 years now, and here's the honest breakdown.
Started using it when my company expanded into Southeast Asia and we needed cheaper hosting that didn't suck. Spoiler alert: it mostly doesn't suck, but there are definitely some "gotchas" you should know about.
Why You'd Actually Consider This Over AWS
First off, the pricing.
Holy shit, the pricing. I'm talking 40-50% cheaper than AWS for equivalent resources in Asia.
When I migrated our Singapore deployment from AWS to Alibaba Cloud, our monthly bill went from $8,000 to $4,500 for basically the same setup. That's real money. Multiple cost comparison studies confirm this pattern, especially for compute-intensive workloads in Asian regions.
But here's the thing
- it only makes sense if you're operating in Asia. Their 35.8% market dominance in China isn't just marketing fluff.
They actually know what they're doing in that region. Try to run workloads from their Frankfurt region and you'll wonder why you didn't just stick with AWS.
The English Documentation Problem (It's Real)
Let me just address the elephant in the room. Yes, the English documentation can be sketchy.
I've encountered API docs that were clearly machine-translated, and some of their newer AI services still have Chinese screenshots in the "English" guides. Though Alibaba Cloud has invested significantly in documentation quality, it's getting better, but if you're the type who needs hand-holding through every configuration step, this might frustrate you.
That said, their core services documentation (ECS, RDS, OSS) is solid.
I've deployed Rails apps, Python services, and React frontends without major issues. The gotcha is usually in the advanced configurations where the docs get thin.
Support Reality Check
Here's where it gets interesting. Their support is actually pretty good... if you're in their timezone.
I'm in San Francisco, and getting help at 2 PM PST (3 AM in Shanghai) is basically useless unless you pay for premium support.
But during Asian business hours? I've had faster response times than AWS.
One time our Kubernetes cluster went sideways at 3 AM PST. Took 6 hours to get a response, during which I basically had to figure out the networking issue myself. Contrast that with a similar issue during Beijing business hours where they had someone on a call with me within 45 minutes.
The AI Investment Thing Actually Matters
All that RMB 380 billion AI investment they keep talking about?
It's not just marketing bullshit. I've used their machine learning platform (PAI) and it's legitimately competitive with AWS SageMaker.
Their Qwen language models are actually decent for Chinese language tasks, which was a game-changer for our localization work.
The investment is paying off
- at their September 2025 Apsara Conference, they announced partnerships with Nvidia and rolled out major upgrades to their AI infrastructure, including new 800G AI-centric network architecture.
This isn't just catching up to AWS
- in some areas, they're actually ahead.
The performance improvements they claim (30% faster recommendation engines, 17% better database throughput)
- I can't verify those exact numbers, but our recommendation system definitely runs faster on their ninth-gen ECS instances compared to comparable AWS EC2 instances.
When It Makes Sense (And When It Doesn't)
Use Alibaba Cloud if:
- You're deploying in Asia and want to save money
- You need to comply with Chinese data residency laws
- Your team can handle occasional documentation gaps
- You're doing AI/ML work in Chinese or need Chinese language models
Stick with AWS if:
- You're primarily US/Europe focused
- You need 24/7 English support
- Your team is already deep into the AWS ecosystem
- You can't afford any compatibility headaches during migration
Bottom line: it's a solid platform that works well for Asian deployments and can save you real money. Just don't expect the same level of English-language ecosystem maturity you get with AWS or Azure.