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The AI Hallucination Problem Nobody Wants to Talk About

VCs keep pushing AI as the magic solution to automate expensive consulting work and deliver software-level margins. Reality check: AI creates more work than it saves, but admitting that would tank valuations.

Call it "workslop" - the weird mix of work that looks professionally done but doesn't actually function. AI output that passes visual inspection but fails when people try to use it.

AI hallucinations - confident-sounding output that's completely wrong - are everywhere now. Spent 4 hours debugging an AI-generated Kubernetes deployment that kept throwing Error from server (NotFound): namespaces "production-cluster" not found. The YAML looked clean, had proper error handling, detailed comments. Problem? It referenced clusters and namespaces that didn't exist. GPT-4 just made up an entire infrastructure stack that looked plausible.

AI Code Debugging Problems

Legal teams are using AI for contract drafts now. Problem is, AI hallucinates case law and makes up precedents that don't exist. Lawyers catch most of it, but not all. One bad citation in the wrong contract and you're looking at liability issues.

The real problem: AI outputs look professional and confident, even when they're completely wrong. Humans usually hedge when they're unsure. AI just makes shit up with perfect formatting and bullet points.

Everyone thinks AI saves time until they're fixing its mistakes. VCs fund companies claiming they can automate service work, but ignore the part where humans still check everything. Startups claim 30-40% automation rates, but they don't publish their error correction costs.

The hidden cost is time spent reviewing and fixing AI output. Multiply that across a team, and you're spending more time on cleanup than you save with automation. But VCs don't want to hear about that.

AI hallucinations create this weird situation where deliverables look complete but don't actually work. Teams use AI for documentation, proposals, code - output looks professional with proper formatting and examples. But when people try to use it, half the API endpoints return 404 Not Found or the code examples reference libraries that don't exist.

Last month our team shipped documentation with AI-generated curl examples. Within hours, developers were filing GitHub issues: curl: (6) Could not resolve host: api.example-service.com. The AI had invented an entire API that looked realistic but was completely fake. Spent 2 days fixing docs that should have taken 30 minutes to write correctly.

It's this weird productivity trap - companies invest in AI tools but spend more time fixing output than they save using it. Executives think AI boosts efficiency while engineers clean up the mess.

Workplace Productivity Challenges

VCs promise AI will deliver 60-70% margins or whatever. They ignore the cost of human verification. If you're reviewing everything anyway, where's the efficiency gain?

Services can't ship broken deliverables and patch them later like software. Sales teams send AI-generated proposals with wrong pricing or non-existent features. Clients call asking about implementation timelines for stuff that doesn't exist. Deals die fast.

The irony: successful AI implementation needs more human expertise, not less. You need people who understand the business domain and how AI actually works. Companies try cutting costs by replacing experts with AI, but you need experts to make AI work right.

Smarter VCs are hiring actual AI engineers instead of funding ChatGPT wrappers. Turns out you can't just dump AI into business processes and expect magic.

Companies that figure out how to avoid this workslop trap will win. Right now, most are just creating expensive messes. We replaced human expertise with confident guessing machines and somehow expected better results.

Questions People Actually Ask About AI's Bullshit Problem

Q

What's the difference between AI hallucinations and regular bugs?

A

AI hallucinations look professionally polished and complete but reference things that don't exist. Unlike regular bugs that crash immediately, hallucinations pass initial testing but fail when you try to actually use them. The AI generates realistic-looking API calls to endpoints that don't exist, cites nonexistent research papers, or creates config files for services that aren't installed. It's confident bullshit that wastes your time.

Q

How much time do people actually waste fixing AI output?

A

From my experience and talking to other engineers, we're spending 2-4 hours per week debugging shit that AI confidently generated but doesn't actually work. That's $2,000-4,000 per employee annually in lost time, assuming a $100k salary. Multiply that across a team of 50 and you're burning through $200k/year just cleaning up AI mistakes.

Q

Why are VCs throwing money at AI automation if it creates more work?

A

VCs like General Catalyst see the $16 trillion services market and want software-level margins. They think automating 30-50% of services work is easy money. The hallucination problems? Just "implementation challenges" that'll get solved somehow. They're betting billions that AI will magically stop making shit up, which shows they've never actually tried to use these tools in production.

Q

What's General Catalyst's "creation strategy" and how much have they invested?

A

General Catalyst has dedicated $1.5 billion to incubating AI-native software companies in specific verticals, then using those companies as acquisition vehicles to buy established services firms. They've invested in companies like Titan MSP (which automates managed service provider tasks) and Eudia (which provides AI-powered legal services to Fortune 100 companies). The strategy aims to double the EBITDA margins of acquired companies.

Q

Can we train AI to stop hallucinating?

A

Not really. The fundamental issue is that LLMs are trained to predict the next token that sounds plausible, not to verify that information is actually correct. GPT-4 will confidently generate npm install fake-package-that-doesnt-exist because it sounds like a real package name. The model doesn't know what actually exists vs. what sounds reasonable. Better training helps, but it's not going to fix the core problem that these models guess instead of fact-checking.

Q

Why is AI worse for consulting than for software?

A

Software companies can patch bugs in the next release. Consulting firms have to ship working deliverables the first time. When AI generates a technical proposal with bogus architecture diagrams or impossible timelines, you're fucked

  • the client presentation is tomorrow and you don't have time to rebuild everything from scratch. Services work doesn't get a second chance to fix hallucinations.
Q

Why can't companies just fire people and let AI do the work?

A

Because AI output is garbage without human oversight. Fire your senior engineers to "capture efficiency gains" and you're left with junior devs trying to debug hallucinated Terraform configs that reference AWS services that don't exist. Keep the full team to fix AI mistakes and your costs stay the same. Either way, you're not saving money

  • you're just shifting where the work happens.
Q

Why does Marc Bhargava from General Catalyst say implementation complexity validates their approach?

A

Bhargava argues that if AI transformation were easy, every company could simply hire consultants and implement AI tools themselves. The complexity of successful AI integration—requiring specialized "applied AI engineers" who understand different models and their nuances—justifies General Catalyst's strategy of building AI expertise into new companies rather than retrofitting existing ones.

Q

Are there any successful examples of AI services transformation?

A

General Catalyst points to Titan MSP, which demonstrated it could automate 38% of typical managed service provider tasks and successfully acquired RFA, a well-known IT services firm. Eudia has signed Fortune 100 clients including Chevron, Southwest Airlines, and Stripe by offering fixed-fee legal services powered by AI rather than traditional hourly billing.

Q

What does this mean for employees in services industries?

A

You're not getting fired, but your job's getting way more annoying. Instead of doing your actual work, you're spending hours babysitting AI output and fixing its mistakes. It's like having a really confident intern who's wrong about everything but produces beautiful reports.

Q

Could better AI quality control systems solve the workslop problem?

A

Maybe, but then you're just creating more work. If you need a human to review everything AI produces anyway, where's the efficiency gain? You end up with AI generating content + human review time = more expensive than just doing it right the first time.

Q

How does this affect the timeline for AI transformation in professional services?

A

It means all those "AI will transform everything in 2 years" predictions are bullshit. Companies will need way longer to figure out how to use AI without creating expensive messes. The easy automation is already done

  • what's left requires actual human expertise to not screw up.

Essential Reading: AI Services Transformation Reality Check

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